Terms and Conditions
Our Return Policy
Filter Products Company accepts the return of eligible items with a 30% restocking fee within 30 days of purchase. Items must be undamaged, unused and in their original packing. Return shipping charges are the responsibility of the customer.
If you would like to return an item with a 30% restocking fee, please contact us with your order number and the product names of all items that you wish to return.
Filter Products Company will not accept the return of custom made products, which include:
- Any product custom cut to size
- Materials that are painted, dyed, or have other custom finishes
If you have questions as to whether a product is custom prior to placing your order, please call us at 1-804-231-4646 and a helpful technical sales representative will be happy to discuss your individual needs and suggest the best product for your particular application.
Our Shipping Policy
All items ordered and processed on FilterProducts.com are shipped via UPS Ground unless otherwise stated. Once items are shipped, UPS Ground transit times are typically 1-5 business days. Any fees for additional services incurred during transit will be billed accordingly, including incorrect selection of zip code, city, state, residential or commercial delivery.
We are not responsible for and cannot be held liable for any damages to the merchandise after it leaves our warehouse. Items must be inspected at the time of delivery for any damage that may have occurred in transit.
Damaged shipments must be signed for as “damaged” when shipment is received. Filter Products Company must be notified immediately of the damage. If your shipment is damaged, please provide pictures of the unopened shipment, pictures of the damaged product, and a description of the product that was damaged. Filter Products Company will then file a freight claim and fulfill the order as deemed appropriate.
Filter Products Company does not offer refunds or discounts on items damaged in shipping. For more information, please call 1-804-231-4646.
Payment & Credit Terms
As a method of payment, Filter Products Company accepts all major credit cards for online purchases. Credit cards, checks, wire transfer (up to $35.00 fee), or EFT (Electronic Funds Transfer) may be used when placing phone orders. We do not accept C.O.D. (Cash on delivery).
All credit terms for Net 30 accounts are subject to approval. Please contact your salesperson to obtain a credit application.
Upon credit approval, purchaser must provide an official signed company purchase order to procure goods and services. The entire account balance is due on or before 30 days from invoice date. If payment is not made within Net 30, customer is then responsible for a 1.75% monthly FINANCE CHARGE on the total account balance. Customer is responsible for ALL collection fees and cost for accounts turned over to collections.
Filter Products Company has the right to revoke open credit due to late payments and hard to collect accounts. If revoked, customer must prepay or pay by credit card, wire transfer ($20.00 fee) or EFT to release their order for shipment.